Returns

Contact us as soon as you can after delivery if:

• Arrived damaged
• Wrong item sent
• Not as described
• Expired or near expiry
• Changed your mind

For anything damaged, wrong or not as described, we cover the cost of getting it back to us. That is our mistake, not yours.

Supplements are consumables. Once a tub, pouch or sachet has been opened we cannot resell it, and we will not sell an opened product to somebody else. So:

• Opened or partly used products cannot be returned unless they arrived damaged, expired, or are not what you ordered.
• Products must be in their original packaging with the safety seal intact.
• If you simply changed your mind, the product must be unopened, and the return postage is yours to cover.

If a product arrived sealed but you believe it is not genuine, do not open it — contact us straight away and we will deal with it.

Email paknutritioninternational@gmail.com with:

• Your order number.
• Which item, and what is wrong with it.
• A photograph, if it arrived damaged or looks wrong — it usually settles the question immediately.

We will reply with whether it is approved and how to send it back. Please do not post anything to us before we have confirmed the return: parcels that arrive unannounced are difficult to match to an order, and we cannot refund what we cannot identify.

Once the returned goods reach us and we have checked them, we refund the amount you paid for those items.

• Cash-on-delivery orders are refunded by bank transfer to an account in your name.
• Delivery charges are refunded only when the return is our fault.
• We will tell you when the refund has been sent. Bank transfers can take a couple of working days to appear.

An order that has not yet been confirmed or packed can be cancelled — contact us with your order number and we will stop it. Once it is with the courier it has to be handled as a return instead.

You can check where your order has reached on the tracking page.